Come and join 1Export as we strive to help Filipino micro, small and medium-sized enterprises (MSMEs) #GoGlobal. Let's help the Philippine economy by guiding businesses through the complex world of exporting.
Duties and Responsibilities:
- Renegotiate and maintain major clients
- Demand driven in supplier accounts
- Process the clients’ on-boarding
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Assist in tech-support for Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Other responsibilities as directed by the management.